general terms of sale.

1. Registration

In order to make a purchase through Yasenka’s webshop, registration is not required. If you do not want to enter the delivery address and payment information each time you make a purchase, a quick registration is recommended. It is enough to enter a valid e-mail address, personal data (name, surname, address, postal code, place, telephone number) and an arbitrary password with which to access the user account. It is recommended to use a combination of characters, ie uppercase and lowercase letters.
After entering this data, you complete the registration by clicking on the “Registration” field. Your account remains registered in the system and is accessed by entering your username and password on the “Login” page. All you need to do for each subsequent purchase is log in with your username and password.
In case you forgot your password, select “Lost your password?” On the same page. At this location you will leave your e-mail address with which you registered, and to which the system will automatically send you a link to reset your password. You can change it later in your account settings.

2. Ordering

Goods are ordered via an electronic form. The webshop is always open for ordering and there are no opening hours for orders. Orders are processed on weekdays from 08:00 to 16:00. The customer needs to fill in a ‘Profile with basic data’ for billing and delivery of the desired products and will be notified by email of the order placed.
Step 1: The shopping cart website lists the products that you added to the cart while viewing the page. If you want to remove a product from the cart, click on the ‘Remove from cart’ link to the right of the product. Click the ‘Continue until payment’ button to confirm your purchase.
Step 2: The customer concludes his order by entering all the required information (name, surname, address, telephone number, e-mail address) in the form on the website. Click the ‘Continue until payment’ button to complete the order.
Step 3: If the order is successfully completed, the customer will see the text ‘Thank you for your order’ on the website. In addition, the customer is informed that he will receive a message with the details of the order to the e-mail address he entered in the form.

Yasenka d.o.o. undertakes to deliver all ordered products that are in stock at the time of delivery. If Yasenka d.o.o. is not able to deliver any of the ordered products, will contact the buyer of the goods by phone or e-mail. All other ordered products will be delivered.

3. Prices and delivery

Prices are retail, expressed in Kuna, and include VAT. The product will be delivered within 10 days of receiving your order, if available. Delivery is charged according to the price list agreed with DPD and GLS delivery service. Shipping and packaging costs are charged separately and are visible on the invoice.
Delivery to other European Union countries is charged as “International delivery” and its price may change depending on the ordered products (product weight, product quantity, etc.). If the price changes, our sales agents will contact you and inform you about the new shipping costs. If you do not agree to the new shipping costs (if any) we will unfortunately not be able to deliver your order.

4. Methods of payment

I. Payment at once (cash on delivery)
II. Products on the website can be paid for with the following credit cards Mastercard, Visa, Diners, American Express and Maestro.

5. Withdrawal from the order

You have the right to cancel the order if you inform us, within 3 days, by phone at +38532445500 or by e-mail at If you have canceled your order when the package has already been sent, you are not obliged to pick it up.

6. Impossibility of delivery by the seller

In case of impossibility of delivery of the product by the seller due to the ordered product not in stock or it is no longer possible to order it from the supplier, the seller will notify the buyer in writing who may cancel the order or possibly accept a new delivery deadline. If the consumer decides to cancel the order, the seller will return the money paid to the buyer as soon as possible, and no later than 30 days after the delay, increased by the prescribed interest rate.

7. Impossibility of delivery by the seller in cases of action and high demand for the product

In case of large promotions and special offers when there is a great demand for the product, the seller will notify the buyer in writing about the cancellation of the order and the impossibility of concluding a contract / final due to the impossibility of delivery of the product by the seller concluding a purchase.
These are cases in which the buyer made / handed over the order, but did not make the payment and did not confirm the purchase / conclusion of the contract by the seller, as well as in the case when the buyer chose to pay by card (payment will not be realized by us).

8. Termination of the contract

You can terminate the contract unilaterally within 14 days without giving a reason. In order to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to terminate the Agreement unilaterally before the deadline by an unequivocal statement sent by mail or e-mail, stating your name, address, telephone number and / or e-mail address, and you can also use the FORM FOR UNILATERAL TERMINATION OF THE CONTRACT, which you can download on this website (Article 33 of the Consumer Protection Act). The 14-day period runs from the moment you receive the products along with the unilateral termination form. The form on unilateral termination of the contract concluded outside the company’s business premises can be downloaded HERE. You can also send the form electronically to our Customer Service at the e-mail address
If you unilaterally terminate this Agreement within a certain period, according to Art. 76 of the Consumer Protection Act, the trader is obliged, no later than 14 days from the date of receipt of written notice of termination, to return to the consumer the full amount paid by the consumer under the Agreement. The refund will be made in the same way as you made the payment. The second way is possible if it is mutually acceptable. You will not incur any additional costs in relation to the refund. We can only make a refund after the goods have been returned to us and after we have determined their condition. We do not accept redemption shipments.
The consumer has no right to terminate the contract if it is a sale of a product which, due to its nature, cannot be returned or is subject to rapid deterioration.

9. Product return

You can return or send the return of the goods to the address: Yasenka d.o.o. (Customer Service Department), Dvanaest redarstvenika 2 / c, 32000 Vukovar, Croatia without undue delay, and no later than 14 days from the day you sent us your decision to unilaterally terminate the contract. In the event of termination of the contract, the consumer is obliged to return the product to the trader at his own expense (Article 48, paragraph 2, Consumer Protection Act). You are responsible for any impairment resulting from the handling of the goods, other than that necessary to determine the nature, characteristics and functionality of the goods. Goods can be returned for a product that has not been used, and that it is packed with all parts and documentation (valid invoice as the only proof of purchase).

10. Complaints

If you have a complaint regarding the delivered product, please contact us in writing at the e-mail address The buyer is obliged to keep the invoice.
We guarantee that the product used in accordance with the enclosed instructions will work properly. In case of defects, we undertake to replace the product within a reasonable time in accordance with the Civil Obligations Act.

11. Objections

You can send written complaints by mail or hand them in person to the address Yasenka d.o.o., Dvanaest redarstvenika 2 / c, 32000 Vukovar marked “ZA WEB SHOP” or to the e-mail address

12. Warranties

Yasenka d.o.o. makes no warranties or guarantees as to the accuracy of the information, nor does it accept any damages or other liability for errors or omissions in the content of the published offer.

13. Use of the product

Purchased products are used at your own risk and cannot be considered a substitute for medical or nutritional therapy.

14. Alternative resolution of consumer disputes

From 15 February throughout the European Union, you have the right and opportunity to resolve disputes related to online shopping in just a few clicks on this site. The European Commission has designed a platform for such dispute resolution that is accessible to all citizens of the European Union.
The platform is intended for alternative (out-of-court) settlement of domestic and cross-border disputes arising from sales contracts or service contracts between traders established in the Republic of Croatia and consumers residing in the European Union (hereinafter: EU) in proceedings before alternative resolution of consumer disputes (hereinafter: ARPS bodies) that are authorized to conduct conciliation or make a non-binding or binding decision on the dispute.
When consumers and traders lodge a complaint, the dispute resolution bodies will act as intermediaries between the two parties in order to resolve the problem.
Once an agreement is reached on who will resolve the dispute, the platform automatically forwards the dispute to that body, which is obliged to resolve the dispute completely over the Internet within 90 days.
The online platform for online alternative dispute resolution from 15 February 2016 as well as all citizens of the European Union is available to you here.

15. Judiciary

These terms of use will be governed by and construed in accordance with Croatian law, regardless of conflict with legal regulations. Croatian law will apply to all legal disputes that may arise from the Agreement. Furthermore, you agree that you will submit to the jurisdiction of the Croatian courts, and that any legal action taken by you will be within the exclusive jurisdiction of the Croatian courts. Omission by Yasenka d.o.o. to exercise the rights or provisions of these terms and conditions shall not constitute a waiver thereof. If the competent court considers that a condition or claim is invalid, the parties agree that the court will endeavor to give the parties acceptable satisfaction in accordance with the provision, and the other provisions of the condition and claim will remain in force.